Wallet & Security
Straight answers about where your money lives and who can touch it.
How your wallet works
When you press Start, we generate a dedicated trading wallet for you. Its private key is encrypted and stored on our infrastructure so the bot can sign your orders instantly — that's what makes one-tap trading inside Telegram possible.
Two things keep this honest:
- You hold the master copy. Run
/exportanytime to reveal your private key. Import it into MetaMask (network: Arbitrum One) and you have full, independent control of the same wallet — with or without us. - Your funds sit on Hyperliquid, under your address. Balances and positions live on the Hyperliquid L1, publicly verifiable on-chain.
Let's be direct about the trust model: because we hold an encrypted copy of your key to execute your trades, using 247.trade means trusting our operational security — the same way you trust any exchange. The difference is that here, that trust is checkable and revocable: your funds are visible on-chain at all times, and /export lets you take your key and walk away whenever you choose.
How we protect your key
- Keys are encrypted at rest; the encryption key is stored separately from the database — neither alone can expose your wallet.
- Fee-collection wallets are segregated from user wallets, with keys kept offline.
- The bot has no inbound server ports (it polls Telegram), which removes the most common attack surface.
What you must do
- Back up your key — now, before depositing. Tap "Back up now" at signup or run
/export. If you lose your Telegram account and haven't backed up, your funds cannot be recovered — not even by us. That's not policy, it's cryptography. - Never share your private key. 247.trade staff will NEVER ask for it. Anyone who does is scamming you.
- Lock your Telegram. Enable Two-Step Verification (Settings → Privacy and Security). Your Telegram account is your login.
- Delete the key message after saving it somewhere safe.
Deposits & withdrawals
| Details | |
|---|---|
| Deposit network | Arbitrum One only |
| Deposit token | Native USDC only (not USDC.e) — min 5 USDC |
| Gas | Keep a little ETH on Arbitrum in your wallet |
| Withdrawals | /withdraw — to your wallet or any address; ~5 min, $1 fee, $5 min |
Wrong-network or wrong-token transfers are generally unrecoverable — double-check before sending.
If something looks wrong
Message us instantly from inside the bot: /feedback <what happened>. For anything security-related, do that first and stop trading until we respond.